1. Terms and Conditions concerning the Website and Service under the name of Elo Heaven, https://eloheaven.pro.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1.1.1. Please be aware and make sure you read every terms and conditions and accept them before you use our service, these terms and conditions states all the legal rules and functions of the service you need to know. This being said You, our customer, accept that by using our service you are aware of all the terms and conditions and that You are fully aware of all the content on this document before purchasing our Service.

1.1.2. If by any motive you do not accept our terms and conditions make sure you contact us (using the “Contact Us” area in this website), so we can discuss your reasons and motives why you do not accept the Terms and Conditions of Elo Heaven.

1.1.3. The service Elo Heaven is hosted under the website https://eloheaven.pro and by no other site or service under this name is directed to any of Elo Heaven, services and has no direct connection to Elo Heaven.

1.1.4. Any and all of the unauthorized employees are not permitted under any circumstance to purchase any service from this website or from us or any direct affiliate in any way shape or form. The customer or attempted customer fully considers and accepts all risks and agrees to defend, hold harmless, and compensate Elo Heaven, for any allegations made by the unauthorized and any affiliate regarding to this or any transaction in regards the use of the intellectual property owned by the unauthorized.

1.1.5. Elo Heaven, makes no representations in regards to the use, ownership, or transfer of Riot Games, or their affiliate’s, intellectual property and the customer is fully aware of that case.

1.1.6. The content on this site and all extensions of this site is shown as is and without a warranty of any kind either expressed or implied. To the fullest extent allowed in regards to the law, Elo Heaven, reject all warranties implies or expressed, including but not limited to, implied warranties of merchantability and fitness for particular purpose. In relation to all services, Elo Heaven is only providing a service to the customer; no goods, property, or any extension of a physical product are being sold by Elo Heaven. Elo Heaven, makes no claim to the title regarding any of the unauthorized intellectual property and are simply acting as a third-party transferee of the property among the unauthorized and the customer; once the payment is received by Elo Heaven, and the promised services are completed by the aforementioned, the customer will take Elo Heaven’s place as a user of unauthorized intellectual property to the limit allowed by the unauthorized. At the end of any transaction between the customer and Elo Heaven, the customer will assume that Elo Heaven, functions merely as a licensee of the unauthorized to use its intellectual property and grants Elo Heaven, indemnity from the entire business dealing. Elo Heaven, claims no title to any intellectual property interests held by the unauthorized nor the customer; and except those, if any, granted by the unauthorized, no intellectual properties are being transferred to the customer by Elo Heaven, from any transaction.

1.1.7. Elo Heaven, reserves the right to change or alter any site conditions, terms, or policies with or without any present or prior notification to the clients, members, and visitors to https://Elo Heaven.pro as well as our respective extensions. It is the sole responsibility of the aforementioned to pay close attention to any alterations, changes, removals or additions to the clauses and rules written in the terms and conditions. By purchasing any service that Elo Heaven, offers on https://Elo Heaven.pro or outside of it, you are automatically agreeing to the terms and conditions as a whole.

1.1.8 League of Legends is a registered trademark of Riot Games, Inc. Elo Heaven is in no way affiliated with, associated with or endorsed by Riot Games, Inc.

2. Purchases and Order completion

2.1 Purchases

2.1.1 If you wish to purchase any product or service made available through the Service, you may be asked by your PayPal account or your Bitcoin Wallet to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

2.1.2 You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

2.1.3 By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

2.1.4 We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

2.1.5 We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

2.1.6 You shall be solely liable to make payments and applicable taxes, if any, in relation to and in connection with the usage of the Services (or any of them) through the Account.

2.1.7 You may pay for the Services in such currency that is available on the Portal in accordance with the prevailing exchange rate determined by EloHeaven at its absolute discretion.

2.1.8 The 5% discount offer over any other boosting site will be reviewed first and the site must have a minimum quality to proceed. The EloHeaven staff reserves the right to decide if the provided web is or is not worthy and if the 5% discount on the provided price will or will not be taken.

2.2 Order completion

2.2.1 For League Boosting, Boosting packs and Duo Boost services the order is considered completed when customer’s account hits desired position. In this case, evidence of order completion will be screenshot of the end game lobby of the final game on which summoner name of customer’s League of Legends account and achievement of desired position are visible. League of Legends open databases like lolking.net and op.gg can be used as equal evidence.

2.2.2 For Pay per win, Placement Matches and Normal draft servics the order is considered completed when customer’s account hits desired amount of net wins. In this case, evidence of order completion will be screenshot of the end game lobby of the final game on which summoner name of customer’s League of Legends account is visible. League of Legends open databases like lolking.net and op.gg can be used as equal evidence.

3. Refund Policy

3.1.1 Due to the nature of Elo Heaven products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund after your order is already done.

3.1.2 If your order has not started you are eligible for a full refund (100%) or store credit for the amount paid to us.

3.2. Lifetime Guarantee

We at EloHeaven.pro care about our customers, which is why we provide a warranty on each account. If an account purchased from us is banned by Riot Games, one new account will be provided. This guarantee is subject to the following conditions:
-A copy of the ban notice and reason for the ban is forwarded to info@eloheaven.pro at any time.
-That the reason for the ban is either “Purchase of an account” or “Use of a 3rd party program to level to 30” or the substantial equivalent.
-The account has played at least one match AFTER purchase.
-You have not already received a replacement account from us.
-You changed the registered email address & password after purchasing the account and BEFORE playing any games. The process for this is clearly laid out in your welcome/purchase email.
-The account was not transferred from the region in which it was originally located.

If any of these conditions are not met, the warranty will not apply. The warranty will never apply to bans that are due to your own behavior, which includes, but are not limited to, bad behavior, hacking, or excessive cursing. There is a limit of one account replacement per account purchased. Riot Points spent on accounts that are subsequently banned will not be refunded under any circumstances, even if a new account is awarded. We only offer the replacement for banned accounts – no refunds will be made.

4. Customers Duties and Rights when using or looking forward to use our Service:

4.1. Customer Duties:

4.1.1. Elo Heaven is not associated with Riot Games or any unauthorized entity in any way, shape, or form. Elo Heaven, warns any customer or potential customer to refrain from violating, infringing, or making any illegal action in regards the intellectual property rights of Riot Games or any unauthorized entity.

4.1.2. By entering our website, or any extension of this site, or our facebook page or any forum related to our service, and looking at any content within the site(s), Forum(s) or information concerning Elo Heaven, you declare under penalty of perjury and under the laws of any country under the Europe Union Laws, that you are not employed or affiliated with Riot Games and their respective affiliates and subsidiaries.

4.1.3. By using our or any Service included under Elo Heaven, You, customer accept and known all the legal rights, and that You, customer, are aware that by purchasing any Service under the Elo Heaven, services you known what you are paying for, and that the Service you are paying for matches your in-Game information.

4.1.4. You, customer accept that and if Elo Heaven, is aware of the amount of wins/LP you purchase does not match the exact division you currently have under your summoner Name, You, customer accept and authorize the Service to be done to the real division you are in, for example if you Purchase a Boost Service of 20 wins in Silver 4 and you are currently in silver 2 you will be boosted to the exact proportion of the prices in these divisions, so the Service will count as amount of wins*x/y x=division you bought elo in y=division you are currently in.

4.1.5. You, customer accept that by buying our Service you are aware that you cannot dispute any purchase with Elo Heaven after the Service is done or the service has been partially completed, and that you as a customer cannot violate the rules of ChargeBacks stipulated in any payment method provided by Elo Heaven.

4.1.6. You, customer accept that by buying our Service and by the time the Service ends if You, customer claim the purchase money back, that there will be Consequences referring to the Law stated under any Europe Union Country, and that you accept any penalty that Elo Heaven may apply to you.

4.1.7. You, customer accept that losing League Points due to your log ins goes on your responsibility even dropping from promotion series due to mentioned reason, and that the boosters Reserve the right to change your runes.

4.1.8. You, customer accept that you won’t be playing any promotion games and that if you do we reserve the right to announce the boost as completed, also in case that you play some games during promotion we reserve the right to just play promotion series without making in guaranteed.

4.1.9 You, the customer, accept that if you play any ranked games while having bought a division or a tier boost from us, we reserve the right to stop the service and announce the boost as complete, with no refunds offered.

4.1.11 Orders that were not completed within the giving season duration. In the giving case of a booster proceeding to start it but not being able to finish it within season time, we will continue the purchase the next season to compensate, accordingly.

4.2. Customer Rights:

4.2.1. Customers Reserve the right to watch and spectate any game during the process and ask any doubts to his/her Booster or directly to Elo Heaven Contacts.

4.2.2. Customers Reserve the right when applying to a Duo queue Service or a Coaching Service the privilege of specific language to communicate while applying the Service, taking in consideration our available languages.

5. Elo Heaven Platform users (League of Legends boosters and coaches) Duties, Rights and Administration Penalties when using or looking forward to use our Service:

5.1. Duties of Elo Heaven platform users:

5.1.1 Your position in League of Legends ranked system should be Diamond 3, Master or Challenger to start using our platform providing boosting and coaching services.

5.1.2 Your League of Legends account has to have at least 100 honor in one of four positions.

5.1.3 You have to be polite during your games on customer account. Causing ranked restriction or ban on customer’s account will lead to a cash penalty or even your Elo Heaven account suspension.

5.1.4 You should avoid using any 3rd party programs like hacks, scripts or even apps like curse voice which may lead to suspension of customer account.

5.1.5 You have to start working on an order in 30 mins after you claim it. You can’t take orders for the evening or for the next day.

5.1.6 You have to complete order before date specified in order info. You should play at least 8-10 games every 24 hours since the moment of order claim.

5.1.7 You have to be polite with customer despite his behaviour.

5.1.8 To successfully report order completion you have to upload screenshot of the end game lobby of your last game.

5.1.9 You have to be online on website when you are playing on the customers account.

5.1.10 You have to upload at least 2 portfolio screenshots and set a custom avatar for your Elo Heaven profile within a month after your account on our service creation.

5.2. Administration Penalties:

5.2.1 Violation of the Employes duties may lead to return your account on a trial period, cash penalty (with the amount by the administrator’s discretion) or your Elo Heaven account suspension.

5.3. Rights of Elo Heaven platform users:

5.3.1 You have a right to receive a full payout of your Elo Heaven available balance not less than once per month (excluding the part which may be delayed due to a trial period).

5.3.2 You have a right to claim any orders that appear in our base (excluding orders what are limited while you are on a trial period).

5.3.3. You have a right to stop working on your current order by a request to the Elo Heaven administrator.

5.3.4 You have a right to directly contact us via skype if you experience any issues during order completion.

6. Accounts

6.1.1 When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

6.1.2 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

6.1.3 You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

6.1.4 You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

7. Account Termination

7.1.1 We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7.1.2 Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

8. Changes

8.1.1 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

8.1.2 By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

9. Contact Us

9.1.1 If you have any questions about these Terms, please contact us using live-chat or info@eloheaven.pro e-mail.